AI for Modern Support Teams

Transform your support center from a cost center into an insight engine. Automate KPI reporting, understand the 'why' behind your ticket volume, and give your product team the data they need to build a better customer experience.

The Support Leader's AI Toolkit

A unified suite to monitor performance, uncover trends, and champion the voice of the customer.

Automatically generate your weekly and monthly support performance decks, highlighting KPIs, ticket trends, and key customer insights.

Create a real-time command center for your support team, tracking CSAT, First Response Time, and Resolution Time against your SLAs.

Go beyond keywords. Use AI to analyze thousands of tickets and automatically identify the root cause of customer issues and emerging trends.

Drive Customer Satisfaction & Efficiency

90%

Automate your KPI reporting so your team leads can focus on coaching and quality assurance, not spreadsheets.

15%

By identifying the root cause of common issues, you can improve help docs and product features to deflect tickets.

10%

Faster, more data-driven responses and a better product experience lead directly to happier customers.

Deep Ticket Intelligence

The Dashboard That Finds the Root Cause

Stop guessing why ticket volume is spiking. Connect your helpdesk to our AI platform to automatically categorize and analyze incoming tickets in real time. Pinpoint the exact product area, feature, or bug that's driving customer contacts and give your product team the data they need to fix the source of the problem.

Analyze Your Ticket Data

AI dashboard showing a detailed analysis of customer support ticket trends by category.

From Reactive Firefighting to Proactive Insights

See how modern support teams use AI to become a strategic asset for the entire company.

Turn raw customer feedback into a powerful asset. Synthesize trends from tickets, NPS surveys, and call logs into a clear, quantified report that tells your product team exactly what to build next.

Automate Your 'Voice of the Customer' Report

Build dashboards that monitor for unusual spikes in tickets related to a specific topic. Get ahead of emerging bugs or service outages and provide a proactive response before it impacts all your customers.

Core Support Capabilities, Amplified

KPI & SLA Tracking

Monitor CSAT, NPS, first response time, and resolution time against your goals in real time.

Ticket Trend Analysis

Automatically categorize tickets to understand the key drivers of your support volume.

Agent Performance & Coaching

Build dashboards to track individual and team performance for better coaching opportunities.

Voice of the Customer Insights

Synthesize customer feedback from all channels into actionable insights for the product team.

Frequently Asked Questions

Have questions? We have answers. If you can‘t find what you‘re looking for, feel free to contact us.

Yes. We have deep, native integrations with all major helpdesk and customer communication platforms, including Zendesk, Intercom, and Salesforce Service Cloud.

Our platform uses state-of-the-art Natural Language Processing (NLP) to understand, categorize, and measure sentiment from unstructured text. This allows it to automatically identify themes and trends without manual tagging.

Protecting your customer data is a top priority. Our platform is SOC 2 compliant and employs enterprise-grade security, including end-to-end encryption and strict access controls, to ensure all sensitive data is kept confidential.

Customer Support & Service Insights

Explore our latest thinking on AI-powered customer experience and support operations.