Support Requests
Our Support page provides a seamless way to submit and manage your support requests while offering an extensive FAQ and live chat feature for real-time assistance.
Submit RequestAI Support
Receiving question...
Question
AI
Answer
Enterprise Support Portal
Our comprehensive support system ensures you get the right help at the right time through our structured ticketing process.
Problem Categories
Priority Levels
High Priority
Production system down or critical functions affected
Response within 1 hour for Enterprise customers
Medium Priority
System partially affected but operations can continue
Response within 4 hours for Enterprise customers
Low Priority
General questions or minor issues
Response within 24 hours for all customers
Enterprise Support Benefits
In-Depth Support Statistics
More Insights
Further details on how our support system benefits you.
98%
Satisfaction Rate
Customer satisfaction rate.
5 min
Avg Response Time
Average time to respond to a query.
30 min
Resolution Time
Average time to resolve a ticket.
2K
Support Tickets
Total support tickets processed.
Dedicated Support
We're Here to Help
Instant Answers at Your Fingertips
FAQ & Live Chat Support
Explore our FAQs or connect live with our support team for immediate assistance.
AI-Generated Dashboards
Automatically generated data analysis and ML dashboards that provide comprehensive insights after your AutoML pipeline training phase is complete.
Prediction Interface
User-friendly interface for making real-time predictions using your trained pipeline model. Simply input your data and get instant results.
AutoML Pipeline Progress
Real-time visualization of your AutoML pipeline stages, from initialization through model training to completion, with support for multiple ML models.
Support Overview
Our commitment to fast, effective support ensures you always get the help you need.
Quick Response
Fast
Our support team responds promptly to your queries.
Efficient Tracking
Seamless
Track your support requests in real time with our system.
Customer Satisfaction
High
Experience exceptional service and fast resolutions.
Our Performance Metrics
Support KPIs
Key metrics that reflect our dedication to customer satisfaction.
Resolved Tickets
1.5K
Tickets resolved in the last month.
Live Chats
300
Active live chat sessions this month.
FAQ Hits
10K
Frequently accessed FAQs.
In-Depth Support Benefits
Detailed insights into how our support system enhances your overall experience.
Enhanced Support Experience
- Proactive AssistanceAlways On
Our team actively monitors and assists with your queries.
- User EmpowermentSimplified
Access help quickly through an intuitive support interface.
Efficient Resolution
- Rapid ResponseInstant
Quick turnaround times ensure your issues are resolved fast.
- Transparent ProcessClear
Track every step of your support request from submission to resolution.