Platform
Support Requests
Submit and manage support requests with ease. Access FAQs, live chat, and guided help from a team that's invested in your success.
AI Support
Receiving question...
Question
AI
Answer
Enterprise Support Portal
Our comprehensive support system ensures you get the right help at the right time through our structured ticketing process.
Problem Categories
Priority Levels
High Priority
Production system down or critical functions affected
Response within 1 hour for Enterprise customers
Medium Priority
System partially affected but operations can continue
Response within 4 hours for Enterprise customers
Low Priority
General questions or minor issues
Response within 24 hours for all customers
Enterprise Support Benefits
In-Depth Support Statistics
More Insights
Metrics that demonstrate our commitment to fast, high-quality support.
98%
Satisfaction Rate
Customer satisfaction across all support interactions.
5 min
Avg Response Time
Average time to reply to an incoming request.
30 min
Resolution Time
Average time to close a ticket.
2K
Support Tickets
Tickets processed each month.
Dedicated Support
We're Here to Help
Submit new requests, track existing cases, and collaborate with our team through an intuitive support workspace.
Instant Answers at Your Fingertips
FAQ & Live Chat Support
Choose self-service resources or connect live with our team for immediate help.
AI-Generated Dashboards
Comprehensive insights generated after AutoML training completes.
Prediction Interface
Run real-time predictions with the models you've deployed.
AutoML Pipeline Progress
Visualize every training stage, from initialization to completion.
Support Overview
Fast, effective assistance keeps your teams productive.
Quick Response
Fast
Our support team responds promptly to every query.
Efficient Tracking
Seamless
Track open requests in real time.
Customer Satisfaction
High
Outstanding service and rapid resolutions.
Performance Metrics
Support KPIs
Measures that show how we deliver consistent support quality.
Resolved Tickets
1.5K
Tickets resolved in the last month.
Live Chats
300
Active live chat sessions per month.
FAQ Hits
10K
Self-service articles viewed by customers.
In-Depth Support Benefits
How our support team enhances your overall experience.
Enhanced Support Experience
- Proactive AssistanceAlways On
We actively monitor and help with your queries.
- User EmpowermentSimplified
Access help quickly through intuitive interfaces.
Efficient Resolution
- Rapid ResponseInstant
Quick turnaround ensures issues are resolved fast.
- Transparent ProcessClear
Track every step from submission to resolution.