Refund Policy

Our subscription model is based on tokens that are used for AI generation and workspace actions. Because tokens are consumed once used, refunds are generally not available. This policy explains our approach to refunds for purchased tokens and the conditions under which refunds may be considered.

We offer monthly and annual subscriptions which provide access to persistent data storage and a monthly allotment of tokens. Tokens reset at the start of each subscription period. Workspace access, storage, and related limits depend on your selected plan and account status.

Purchased tokens are non-refundable once used for AI generation or other workspace actions. In rare exceptional circumstances, refunds for purchased tokens may be considered. Any such refund will be evaluated on a case-by-case basis.

Tokens that are acquired through referrals or other promotional means are not eligible for refunds under any circumstances.

If you cancel your subscription, you may lose access to both your tokens and data storage immediately, or at the end of your current billing cycle, at our discretion. Please review your subscription terms carefully before cancellation.

For any questions regarding this Refund Policy or if you believe you have a valid case for a refund of purchased tokens, please contact our support team at support@mlclever.com.